RETURN POLICY

Last updated April 14, 2025

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within one (1) day of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at admin@atrangijewels.com to obtain a Return Merchandise Authorization (RMA) number.

After receiving an RMA number, place the item securely in its original packaging and include an unboxing video, then mail your return to the following address:

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return for store credit. Please allow at least two (2) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products received upon delivery, please contact us at the contact details below immediately to arrange a refund or exchange. An unboxing video is required as proof.

PLEASE NOTE

• ANY DAMAGED ITEM (BY USER) RETURNED WILL NOT BE VIABLE FOR REFUND OR STORE CREDIT.
• An unboxing video is mandatory for processing returns, especially for claims of damage upon arrival.
• Store credit will be issued once the return is approved.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: